Are billable hours losing meaning?
Professional Services has always been selling availability as effort. AI makes effort irrelevant to the buyer, so what happens to the timesheet?
Read more →Everyone Was Being Reasonable About Not Addressing the Problem
When leadership means doing the boring analysis nobody else has a reason to do.
Read more →Everyone's Own Version of Everything
On hyper-personalisation, and what we trade away for it.
Read more →What I Learned From My First Fractional Engagement
The dynamics don't change. The matrix just hides them.
Read more →Empathy is Not a Blind Spot
On working with what's there, rather than what you'd design from scratch.
Read more →Translating English into English
Never complain, never explain (over email)
Read more →Escalation Has a Reputation Problem
An escalation, handled well, should never be anything to fear.
Read more →It's Still About What People Need
Two conversations about where AI is headed left me uncertain about the answers — but clearer about what still matters.
Read more →AI in Delivery: I Didn't Really Build This Website
The most honest thing I can say about this website is that I didn't really build it. And yet, here it is.
Read more →Twice in Singapore
The same city, similar briefs, very different experiences — and the differences had less to do with Singapore than with me.
Read more →AI in Delivery: The Agents That Gave Me My Time Back
How two simple Copilot agents changed the way I work — and why the hardest part wasn't the technology.
Read more →