Lee Ball: Writinghttps://lbconsulting.tech2026-10-06T00:00:00ZLee BallForward deployment: is it right for you?https://lbconsulting.tech/posts/forward-deployment-is-it-right-for-you.html2026-10-06T00:00:00ZForward deployed engineers are arriving in enterprise accounts. What the vendor economics mean for the buyer, and three questions to ask before saying yes.AI speeds up the keyboard, not the queuehttps://lbconsulting.tech/posts/ai-speeds-up-the-keyboard-not-the-queue.html2026-10-02T00:00:00ZAI makes the individual faster, but the review, test and approval queue after the keyboard hasn't changed. Where the speed goes.Do we still know what an engagement costs?https://lbconsulting.tech/posts/do-we-still-know-what-an-engagement-costs.html2026-09-22T00:00:00ZAndy and Betty both book forty hours and cost different amounts. What delivery costs has moved off the timesheet.Are billable hours losing meaning?https://lbconsulting.tech/posts/are-billable-hours-losing-meaning.html2026-09-11T00:00:00ZProfessional Services has always been selling availability as effort. AI makes effort irrelevant to the buyer, so what happens to the timesheet?Everyone Was Being Reasonable About Not Addressing the Problemhttps://lbconsulting.tech/posts/everyone-was-being-reasonable.html2026-08-20T00:00:00ZWhen leadership means doing the boring analysis nobody else has a reason to do.Everyone's Own Version of Everythinghttps://lbconsulting.tech/posts/everyones-own-version-of-everything.html2026-07-09T00:00:00ZOn hyper-personalisation, and what we trade away for it.What I Learned From My First Fractional Engagementhttps://lbconsulting.tech/posts/what-i-learned-from-my-first-fractional-engagement.html2026-06-22T00:00:00ZThe dynamics don't change. The matrix just hides them.Empathy is Not a Blind Spothttps://lbconsulting.tech/posts/empathy-is-not-a-blind-spot.html2026-06-12T00:00:00ZOn working with what's there, rather than what you'd design from scratch.Translating English into Englishhttps://lbconsulting.tech/posts/translating-english-into-english.html2026-05-25T00:00:00ZNever complain, never explain (over email)Escalation Has a Reputation Problemhttps://lbconsulting.tech/posts/escalation-has-a-reputation-problem.html2026-04-27T00:00:00ZAn escalation, handled well, should never be anything to fear.It's Still About What People Needhttps://lbconsulting.tech/posts/its-still-about-what-people-need.html2026-04-14T00:00:00ZTwo conversations about where AI is headed left me uncertain about the answers — but clearer about what still matters.AI in Delivery: I Didn't Really Build This Websitehttps://lbconsulting.tech/posts/ai-in-delivery-website.html2026-03-03T00:00:00ZThe most honest thing I can say about this website is that I didn't really build it. And yet, here it is.Twice in Singaporehttps://lbconsulting.tech/posts/twice-in-singapore.html2026-02-27T00:00:00ZThe same city, similar briefs, very different experiences — and the differences had less to do with Singapore than with me.AI in Delivery: The Agents That Gave Me My Time Backhttps://lbconsulting.tech/posts/ai-in-delivery-agents.html2026-02-25T00:00:00ZHow two simple Copilot agents changed the way I work — and why the hardest part wasn't the technology.